Financial Transaction Management: Integrated Screen Recording Surveillance Solution
In the financial sector, a comprehensive screen recording system is essential to ensure transaction security and service quality. Traditional monitoring solutions face several challenges：
Challenges in the Financial Industry
- Customer Service Tracking
When customer service issues arise, the inability to promptly track and review operations affects problem resolution efficiency. In financial transactions, tracking customer interactions and service quality is crucial. Without a complete record of screen operations, it becomes difficult to clarify disputes and improve services. A system that records every service interaction in real time is needed to ensure transaction security and service quality.
- Cybersecurity Risk Management
Installing screen recording software on financial workstations may pose cybersecurity risks, requiring a more secure hardware-based solution. Traditional software-based recording solutions may impact system performance and introduce security vulnerabilities, increasing the risk of confidential data leakage. Additionally, software maintenance, updates, and compatibility issues add to management complexity.
- System Integration Efficiency
Managing multiple independent monitoring systems increases operational complexity, necessitating an integrated solution for efficiency. Fragmented systems not only add to the workload of IT administrators but also create resource inefficiencies and monitoring blind spots. A solution that integrates screen recording with video surveillance for centralized management and retrieval is essential.
Equipment Used
aegis AVP-EN1-100 1080p video capture device offers exceptional stability and reliability, supporting continuous long-duration recording operations. The system integrates basic encoding and streaming capabilities, perfectly supporting various application scenarios including live streaming, IPTV system deployment, wireless video transmission, educational recording, video conferencing, and surveillance. Through its high-performance hardware architecture and advanced encoding technology, it provides professional-grade video processing performance, making it an ideal choice for various audio-visual applications.
Solution: aegis AVP-EN1-100 Integrated Screen Recording System
To address these challenges, aegis provides a professional screen recording solution based on the AVP-EN1-100, effectively resolving financial institutions' screen surveillance issues.
- Comprehensive Video Management Functionality
Provides real-time monitoring, historical retrieval, and video storage functions, enabling administrators to oversee operations at any time and quickly access past records when needed.
- Hardware-Based Screen Recording Solution
Uses aegis screen recording devices to capture HDMI output directly, eliminating the need for additional software installation and reducing cybersecurity risks.
- NVR Surveillance System Integration
Combines screen recording systems with existing NVR surveillance systems for unified storage and monitoring interfaces, reducing costs and enhancing management efficiency.
System Deployment Architecture
Office Area Configuration
- AVP-EN1-100 (Screen Recording Device)：Converts computer HDMI signals into network signals.
- Network Switch：Handles network distribution of signals.
- IP Cam：Integrates with the existing surveillance camera system.
- Laptop：Used by administrators for system operation and video retrieval.
Control Center
- NVR Surveillance System：Manages all video signals centrally, providing comprehensive monitoring and storage functions.
Benefits & Outcomes
- Real-Time Issue Tracking
Through comprehensive video recording, relevant issues in customer service processes can be quickly traced and verified. The system supports real-time monitoring and historical retrieval, allowing administrators to grasp operational status at any time and improve issue resolution efficiency.
- Reduced Cybersecurity Risks
By adopting a hardware-based screen recording solution, security risks associated with software installations are eliminated. The system captures HDMI signals directly, ensuring data security while preventing system conflicts and performance degradation.
- Enhanced Management Efficiency
An integrated monitoring platform significantly reduces management complexity and improves overall operational efficiency. The system seamlessly integrates recorded footage with the NVR surveillance system, providing a unified management interface for intuitive operation and video retrieval.
- Stable System Performance
The system supports long-term stable operation, ensuring the integrity and reliability of surveillance records. With industrial-grade hardware design, excellent heat dissipation, and a robust backup mechanism, data security is fully protected.
Optimizing Financial Operations for a Secure and Efficient Work Environment
As cybersecurity and service quality become increasingly critical in the financial sector, the aegis AVP-EN1-100 recording integration solution overcomes the limitations of traditional systems while providing comprehensive operational advantages for financial institutions. By integrating hardware-based screen recording technology with the NVR system, we have successfully established a secure and reliable working environment, significantly enhancing service quality and management efficiency.